> For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.emnify.com/portal/billing/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.emnify.com/_mcp/server. > How emnify billing works, where to find billing information in the emnify Portal, and who to contact for each type of billing question emnify connectivity is billed monthly and postpaid. You receive one invoice per calendar month of service, issued at the start of the following month, and you can review your charges in the emnify Portal at any time. This section covers how your charges are calculated, invoices, payments, overdue invoices, and credit notes. For a breakdown of the charges on your own account, see [Billing](/portal/workspaces/billing). ## Billing cycle * The billing cycle is monthly, and the service is postpaid. * Each invoice covers one calendar month of service. * Invoices for the previous month are issued within the first few working days of the following month. * Monthly fees are billed per billing month and aren't prorated. ## Invoicing currencies emnify invoices in EUR and USD. Customers in Brazil are invoiced in Brazilian real (BRL). Changing your invoicing currency requires a contract modification. Contact your Customer Success Manager (CSM) or Account Executive to start that change. ## Where to find billing information in the emnify Portal | What you're looking for | Where to find it | | :------------------------------------------------------------ | :---------------------------------------------------------------------------------------------------------------------------------------------------------- | | Payment method, VAT rate, currency, and monthly cost detail | [Billing](/portal/workspaces/billing) in your Workspace settings | | Billing history for the last 3 months, 12 months, or all time | [Billing](/portal/workspaces/billing#billing-history) in your Workspace settings | | Invoice email address and tax ID | [Organization data](/portal/workspaces/data#invoice) in your Workspace settings | | Your data plan, package, and contract terms | [Subscription](/portal/workspaces/subscription) in your Workspace settings | | Usage that explains a charge | [Reports](/portal/reports), in particular [Monthly invoiced SIMs](/portal/reports/monthly-invoiced-sims) and [Usage history](/portal/reports/usage-history) | ## Who to contact for billing questions Billing questions are handled by three different emnify teams. Contacting the right one gets you an answer faster. | Topic | Contact | | :------------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------ | | How an invoice is calculated, unexpected charges, activation fees, and other contract or data plan terms | Your [CSM](/support#customer-success-managers) or Account Executive | | Invoicing currency changes and changes to the legal entity being billed | Your CSM or Account Manager | | Partial payments, payment plans, changes to payment terms, and pausing collections during a dispute | Your Account Manager, before the invoice due date | | Missing invoices and credit notes, account statements, and payments that aren't showing | `finance@emnify.com` | | Taxes, VAT IDs, and withholding tax certificates | `finance@emnify.com` | | Available payment method options and reactivation after a suspension | `finance@emnify.com` | | Legal name and billing address changes | `finance@emnify.com` | | SIM orders that haven't been delivered | [emnify Support](https://support.emnify.com/hc/en-us/requests/new) | > **Note** > > A CSM is assigned to your organization if its actual or committed monthly recurring revenue is €5,000 or more. > For details, see [Customer success managers](/support#customer-success-managers). ## Invoice status and partial payments The invoice status in the emnify Portal isn't always current, and it doesn't reflect partial payments: * An invoice you've already paid can still appear as open. * If you've paid part of an invoice, the balance shown in the emnify Portal doesn't account for that payment. > **Warning** > > Treat the open invoice list in the emnify Portal as an overview, not as a definitive statement of your account. > For an up-to-date account statement, contact `finance@emnify.com`. > How emnify billing works, where to find billing information in the emnify Portal, and who to contact for each type of billing question ## Docs - [How charges are calculated](https://docs.emnify.com/portal/billing/how-charges-are-calculated.md): How emnify calculates the SIM, data, and SMS charges on your monthly invoice, including billable SIMs, pooled and fixed allowances, and excess data - [Invoices](https://docs.emnify.com/portal/billing/invoices.md): Find, download, and understand your emnify invoices, including the billing cycle, invoice recipients, taxes, and billing details - [Payments](https://docs.emnify.com/portal/billing/payments.md): Accepted emnify payment methods, where to find bank details, how long payments take to be reflected, and what to do when a payment is missing - [Overdue invoices and suspension](https://docs.emnify.com/portal/billing/overdue-invoices.md): What happens when an emnify invoice is paid late, how the late payment fee is calculated, and how to get suspended services reactivated - [Credit notes and invoice disputes](https://docs.emnify.com/portal/billing/credit-notes-and-disputes.md): How to dispute an emnify invoice within the objection window, when credit notes are issued, and how to offset a credit note against future invoices