> This page is for Portal.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.emnify.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.emnify.com/_mcp/server.

> Accepted emnify payment methods, where to find bank details, how long payments take to be reflected, and what to do when a payment is missing

emnify accepts several payment methods, and how quickly a payment appears depends on which one you use.

## Accepted payment methods

emnify accepts:

* Credit card
* SEPA direct debit
* Bank transfer
* PayPal

> **Note**
>
> SIM orders can only be paid with these methods.
> emnify doesn't accept payment providers outside this list, such as Wise or Venmo.
> For the order flow, see [Order and auto-register SIMs](/quickstart/order-sims).

## Change your payment method

To update the card or payment details already on your account, use the emnify Portal.
For the steps, see [Update your company details](/portal/how-tos/update-company-details#payment-method).

To switch to a different type of payment method, contact Finance at `finance@emnify.com` to discuss the options available on your contract.

## Find the emnify bank details

The bank details appear on your invoice and in the billing section of the emnify Portal.

## Make a payment

Reference the invoice number and the amount of the invoice you're paying, so that emnify can match your payment to it correctly.

### When payments are reflected

| Payment route                                            | Time to be reflected       |
| :------------------------------------------------------- | :------------------------- |
| Through the emnify Portal, such as credit card or PayPal | Immediately                |
| Outside the emnify Portal, such as bank transfer         | One to three business days |

### Payments that don't appear

Send your payment confirmation and the transaction reference to `finance@emnify.com`, so that Finance can locate and allocate the payment.

> **Warning**
>
> Partial payments aren't reflected in the emnify Portal.
> If you've paid part of an invoice, the balance shown in the emnify Portal is inaccurate.
> Contact `finance@emnify.com` for an up-to-date account statement.

## Payment terms and payment plans

Contact your Account Manager before the invoice due date to discuss:

* Paying only part of an outstanding balance
* Setting up a payment plan
* Extending or changing your payment terms

> **Note**
>
> Your payment terms are set in your Order Form.
> Under Clause 2.3 of the emnify Terms of Sale, the Order Form takes precedence over the Terms, so individually negotiated payment terms come from your Order Form.