> This page is for Portal. > For clean Markdown of any page, append .md to the page URL. > For a complete documentation index, see https://docs.emnify.com/llms.txt. > For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.emnify.com/_mcp/server. > The Inactive signaling SIMs report is a dashboard that highlights SIM cards generating network signaling despite being non-functional, with monthly SIM counts, MSU totals, and a detailed per-SIM list to identify SIMs that may require reconnection, reactivation, or removal The **Inactive signaling SIMs** report is a dashboard that highlights SIM cards generating network signaling despite being non-functional. Use this report to identify SIMs that may require reconnection, reactivation, or removal from your systems. The summary charts provide a high-level overview, while the **Inactive signaling SIM List** table lets you take targeted action on individual SIMs. > **Note** > > Data is refreshed on a monthly basis within the first week of the month. ## Questions this report answers * Which SIMs are generating signaling traffic while in a non-functional state (for example, **SIM Suspended** or **SIM Issued**)? * How many inactive signaling SIMs do I have each month, and how is that trending? * How many Message Signaling Units (MSUs) are these inactive SIMs generating per month? * Which specific SIMs, endpoints, and devices (IMEI) are driving the signaling? * Which inactive signaling SIMs should I reconnect, reactivate, or remove? ## Navigate to this report Log in to your [emnify account](https://portal.emnify.com/sign). Navigate to [**Reports**](https://portal.emnify.com/reports). Select **Inactive signaling SIMs** from the report list. ## Available data | Name | Type | Description | | :------------------------------------------------------- | :---------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Inactive signaling SIMs per month | Stacked bar chart | Number of inactive signaling SIMs per month, broken down by SIM status (**SIM Suspended**, **SIM Issued**). Use the **All** and **Inv** toggles to switch between all and inventory traffic. | | MSUs from Inactive signaling SIMs per month | Stacked bar chart | Total MSUs (Message Signaling Units) generated by inactive signaling SIMs per month, broken down by SIM status (**SIM Suspended**, **SIM Issued**). | | Inactive signaling SIM List \[Last Available Month Data] | Table | Every inactive signaling SIM for the most recent available month. See [Inactive signaling SIM list](#inactive-signaling-sim-list). | Hover over a bar segment to see its exact value. Click a SIM status in the legend (**SIM Suspended** or **SIM Issued**) to toggle it on or off. ### Inactive signaling SIM list Table listing every SIM that was inactive but generated signaling during the last available month. | Column | Description | | :------------------ | :----------------------------------------------------------------------------------------- | | `observation_month` | Month the signaling was observed (in `YYYY-MM-01` format, for example, `2026-03-01`) | | `issue` | SIM status causing the inactive signaling (for example, **SIM Suspended**, **SIM Issued**) | | `sim_id` | Unique SIM identifier | | `endpoint_id` | Unique identifier of the endpoint the SIM is assigned to | | `endpoint_name` | Name of the endpoint the SIM is assigned to | | `imei` | International Mobile Equipment Identity of the device last seen using the SIM | | `imsi` | International Mobile Subscriber Identity | | `msisdn` | Phone number (MSISDN) assigned to the SIM | | `tags` | Comma-separated tags applied to the SIM or endpoint | | `msu_count` | Number of MSUs (Message Signaling Units) generated by the SIM during the observation month | Each column can be used to sort the table. The table includes a search bar and a dropdown to show **10**, **20**, **50**, **100**, or **200** (default) entries. ## Filters | Filter | Required | Value | Default | Description | | :------------------ | :------- | :---------- | :---------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Observation Month | Yes | Date picker | Last 6 months | Select the observation month to report on. Supports comparison operators (for example, `≤ 2026-03-01`) so you can include data up to and including a given month. | | Workspace | No | Predefined | None | Searchable dropdown listing the Workspaces you have access to. Only available with [multiple Workspaces](/portal/workspaces). | | Tag Name | No | Predefined | None | Filter by SIM or endpoint tag name. | | Tag Filter Criteria | Yes | Predefined | Exact Combination | * **Exact Combination**: all selected tags must be present per SIM (for example, if you select tag1 and tag2, both must be present along with other possible tags). * **Partial Combination**: at least one selected tag must be present (for example, if you select tag1 and tag2, either or both must be present for each SIM). | | ICCID | No | Predefined | None | Searchable dropdown to filter results to one or more specific SIMs by ICCID. | ### Apply filters Click the filter icon at the top of the report to open the **Filters** panel. Set your desired filters. For **Observation Month**, click the calendar icon to choose a comparison operator and date. Use the **Workspace**, **Tag Name**, and **ICCID** dropdowns to narrow results. If filtering by tags, choose a **Tag Filter Criteria** to control how tags are matched. Click **Apply Filters** to update the report. To reset all filters, click **Clear all**. ## Download report data To download the full report (up to **500,000 rows**), use the **Inactive signaling SIM List** table's download menu and choose **Export to .CSV**. Each chart and table in this report includes a menu (vertical dots icon) with download options. Click the vertical dots icon on the chart or table you want to download. Select **Download**, then choose a format: * **Export to .CSV** — download as a comma-separated values file * **Export to Excel** — download as an Excel spreadsheet * **Download as image** — save a screenshot of the chart or table The same menu also provides **Force refresh** to reload the data and **Enter fullscreen** to expand the chart or table.