> This page is for Portal.

> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.emnify.com/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.emnify.com/_mcp/server.

> Tips for combating common issues when setting up SSO for your emnify account

If you encounter any issues while setting up SSO, use the following suggestions to help troubleshoot.

## Microsoft Entra ID

* Are you part of the Microsoft Entra tenant?
* Do you see a "User canceled social login" message? Make sure the [application registration is set to **Multiple Entra ID tenants**](/portal/sso/microsoft-active-directory#register-emnify-in-microsoft-entra-id).

## General

* Are you part of the emnify enterprise?
* Is your user account enabled on emnify?

If everything looks correct and you still have issues, try again using an incognito tab.

You can also [contact emnify support](https://support.emnify.com/hc/en-us/requests/new).