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On this page
  • User authentication failed
  • Application authentication failed
  • Support Access
  • Multi-factor Authentication
ServicesPlatformEventsEvent types

Application and user authentication

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Last updated July 15, 2025

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Data connection lifecycle

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User management

Built with
IDDescription
6User authentication failed
7Application authentication failed
13Support Access
14Multi-factor Authentication

User authentication failed

Someone tried (and failed) to authenticate using an email from your organization.

Example JSON response: authentication failed due to a wrong password
1{
2 "timestamp": "2021-11-04T11:47:10.517Z",
3 "alert": false,
4 "description": "Failed authentication request from 'example@yourorg.com', Reason: Invalid password from IP 176.11.24.173, 45.196.240.161",
5 "id": 13096831909,
6 "event_type": {
7 "id": 6,
8 "description": "User authentication failed"
9 },
10 "event_source": {
11 "id": 2,
12 "description": "API"
13 },
14 "event_severity": {
15 "id": 1,
16 "description": "Warn"
17 },
18 "organisation": {
19 "id": 5833,
20 "name": "Test Org"
21 },
22 "user": {
23 "id": 3492824,
24 "name": "John Doe",
25 "username": "example@yourorg.com"
26 }
27}
Example JSON response: authentication failed after too many attempts
1{
2 "timestamp": "2021-11-04T11:49:32.141Z",
3 "alert": false,
4 "description": "Failed authentication request from 'example@yourorg.com', Reason: Invalid password. Too many failed authentication requests from IP 139.39.233.94, 32.7.85.228",
5 "id": 975229042336,
6 "event_type": {
7 "id": 6,
8 "description": "User authentication failed"
9 },
10 "event_source": {
11 "id": 2,
12 "description": "API"
13 },
14 "event_severity": {
15 "id": 1,
16 "description": "Warn"
17 },
18 "organisation": {
19 "id": 2981,
20 "name": "Test Org"
21 },
22 "user": {
23 "id": 816899,
24 "name": "John Doe",
25 "username": "example@yourorg.com"
26 }
27}

Application authentication failed

Application token failed to authenticate.

Example response message
Failed authentication request from 'Application Token Name', Reason: TokenStatus Revoked from IP 54.64.35.156

Support Access

emnify team accessed your Workspace on behalf of one of your users for service or support purposes.

Example JSON response
1{
2 "timestamp": "2021-11-04T12:48:12.977Z",
3 "alert": false,
4 "description": "Support user max.mustermann@emnify.com of organisation emnify GmbH generated a support token for user example-user@test.com of organisation Test Org",
5 "id": 136301313516,
6 "event_type": {
7 "id": 13,
8 "description": "Support Access"
9 },
10 "event_source": {
11 "id": 2,
12 "description": "API"
13 },
14 "event_severity": {
15 "id": 1,
16 "description": "Warn"
17 },
18 "organisation": {
19 "id": 4511,
20 "name": "Test Org"
21 },
22 "user": {
23 "id": 601841,
24 "name": "John Doe",
25 "username": "example-user@test.com"
26 },
27 "detail": {
28 "support_username": "max.mustermann@emnify.com",
29 "support_user_org": {
30 "id": 2,
31 "name": "emnify GmbH"
32 },
33 "target_username": "example-user@test.com"
34 }
35}

Multi-factor Authentication

User removed multi-factor authentication (MFA) from their account.

Example JSON response
1{
2 "timestamp": "2021-11-04T12:51:40.100Z",
3 "alert": false,
4 "description": "MFA key with Id '717' of Type 'Time-Based One-Time Password' deleted for user 'user@test.com'",
5 "id": 164681229500,
6 "event_type": {
7 "id": 14,
8 "description": "Multi-factor Authentication"
9 },
10 "event_source": {
11 "id": 2,
12 "description": "API"
13 },
14 "event_severity": {
15 "id": 0,
16 "description": "Info"
17 },
18 "organisation": {
19 "id": 5253,
20 "name": "Test Org"
21 },
22 "user": {
23 "id": 176257,
24 "name": "John Doe",
25 "username": "user@test.com"
26 }
27}