SSO troubleshooting

If you encounter any issues while setting up SSO, use the following suggestions to help troubleshoot.

Microsoft Active Directory

• Are you part of the Azure Tenant?
• Do you see a "User canceled social login" message? Make sure the application registration is set to Multitenant.

General

• Are you part of the emnify enterprise?
• Is your user account enabled on emnify?

If everything looks correct and you still have issues, try again using an incognito tab.

You can also contact emnify support.