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Connected devices

Connected Devices is where you manage your devices.

View your devices

The Connected Devices page displays a list of all your devices. You can tailor the table to your specific workflow using Table settings.

This new approach replaces the previous Plain and Extensive views, giving you a single, flexible interface to manage your devices more effectively. For more information, see Customize tables in the emnify Portal.

Available columns

PropertyDescriptionPredefined options
if applicable
Device NameName of the device and the tags you've assigned to the device.
TagsName of the tags you've assigned to the device.
StatusCurrent state of the device. For descriptions and configuration instructions, see Device status.
  • Enabled
  • Disabled
  • Factory Test
  • No SIM
ConnectionCurrent connectivity status of the device.
  • Online (cellular only)
  • Online (satellite capable)
  • Attached
  • Offline
  • Blocked
  • N/A
Cellular usageTotal amount of terrestrial cellular network data usage in MB or no usage.
Satellite usageTotal amount of satellite non-terrestrial network usage in Messages, no usage, or can't connect. Note: This column only shows if you have satellite capable SIMs.
ICCIDIntegrated circuit card identifier including the final Luhn checksum digit.
Service PolicyName of the service policy assigned to the device.
Coverage PolicyName of the coverage policy assigned to the device.
IMEI15-digit IMEI including the final check digit.
Device IDUnique identifier for the device.
IP addressUnique address that identifies the device on the internet or a local network (for example, 10.1.1.9).
SIM IDUnique identifier for the attached SIM card.
MSISDNMobile Station International Subscriber Directory Number, used to identify a mobile phone number internationally.
info

For each device, click anywhere on the table row to open the device details.

Quick actions

When you hover over a device, buttons appear to trigger quick actions.

The following actions are available:

ActionIconDescription
Reset connectivityReset the device's connectivity. This action is commonly used for troubleshooting.
Enable deviceChange the device status to Enabled if the device is currently Disabled or in Factory Test.
Disable deviceChange the device status to Disabled if the device is currently Enabled.
Open SMS consoleOpen an interface to send SMS from the Portal to the device.
Enable IMEI lock > Strictly associate the assigned SIM with its International Mobile Equipment Identity (IMEI) if IMEI lock is currently disabled.
Disable IMEI lock > Clears the IMEI lock if it's currently enabled.
Extend limit >Increase the device's data limit for the rest of the month.
Release SIM > Release the assigned SIM. For more information on the potential affects, see How SIM status and device status interact Note: If there's no assigned SIM, this action isn't visible.
Delete > Permanently removes the device from Connected Devices.

Create a new device

As part of the SIM registration process, you can create a new device for the newly registered SIM while still in the SIM registration dialog.

To create a new device to be used with an unattached SIM, navigate to Connected Devices and select Add device. After providing a name for the new device and selecting device policies, you can select a SIM from the list of registered, unassigned SIMs or filter for a specific SIM under Assign SIM (optional).

Get your device online

For information about configuring a device for network connectivity, see Get a device online.

Filter devices

Filters allow you to query devices based on one or more properties (for example, assigned tags or the device ID). For more information and available filters, see Filter tables in the emnify Portal.

Search devices

The Connected Devices search bar is under the page title next to the filters. For more information and searchable fields, see Search tables in the emnify Portal.

Get device information

To view all information about a device, navigate to Connected Devices, find it in the list, and click anywhere on the table row to open the device details.

It opens to the General tab by default. General shows the following properties:

PropertyDescription
StatusCurrent state of the device (in this document, see Device status).
ServicesIndicates whether the following services are active or disabled:
  • Data
  • SMS MT
  • SMS MO
ConnectionConnectivity status and available PDP context, with an option to reset the connectivity.

If the device is Online, click the i icon to show all connectivity information—breakout IP, MSC, VLR, etc.
Blocked networksNames of any operators on the device's networks blocklist (often used for troubleshooting).
DeviceIdentifiers for the device, including:
  • Device ID (referred to as endpoint_id when working with the REST API)
  • Configured IP address
  • Toggle to indicate whether IMEI lock is turned on
  • 15-digit IMEI including the final check digit
  • 16-digit IMEISV
PoliciesNames of the assigned service policy and coverage policy.
SIMProperties of the assigned SIM, including:
  • IMSI
  • MSISDN
  • ICCID
Also includes an option to release the SIM. If there's no assigned SIM, this section is empty and shows an option to assign a SIM.
UsageData and SMS traffic based on a selected time period:
  • Last hour
  • Current month
  • Last month
tip

For definitions of any unfamiliar terms or acronyms, see the Glossary.

Device status

StateIconDescription
EnabledA SIM is assigned to the device and activated. The device must be enabled to connect to a network.
DisabledNo SIM assigned, or the assigned SIM is suspended.
Factory TestThe assigned SIM is in factory test mode (FTM).
DeletedN/APermanently removed from your Connected Devices.

Configure the device status

A device has only two configurable states, Enabled or Disabled. You can toggle one or more devices between these states to control their data usage. To change the status of a single device, use quick actions. For multiple devices, use the enable or disable devices bulk action.

To create a device in FTM, see Activate FTM while creating devices.

warning

If you're using the emnify REST API to configure devices, it's possible to have a Disabled endpoint with an Activated assigned SIM. In this case, you continue to accrue costs as emnify charges for activated SIMs. Be sure to suspend the assigned SIM to avoid unexpected charges.

Reference: Endpoint Object and Endpoint API

Reset connectivity

You can reset a device's connectivity by selecting its Reset connectivity icon while viewing it in the list of Connected Devices or in device details: General tab > Status column > Connection > Reset Connectivity.

Show where this happens in the Portal

Bulk actions

You can also perform bulk actions on a group of devices.

Enable or disable devices

Use a filter to display a list of the targeted devices. Once their checkboxes indicate that they have been selected, the bulk actions menu bar appears at the top of the screen. Select Device and then one of the actions:

  • Enable Devices
  • Disable Devices
Show where this happens in the Portal

Rename devices

To rename multiple devices, see Rename devices in bulk.

Release SIMs

To release SIMs from multiple devices, see Release SIMs from devices in bulk.

Delete devices and SIMs

On Connected Devices, you can delete devices and, optionally, their associated SIMs using the bulk action menu. This feature helps keep your inventory organized and to ensure that unused SIMs don't generate unnecessary signaling or costs.

When you select devices for deletion, a dialog prompts you to confirm whether you want to delete both the device and its SIM, delete only the device (leaving the SIM in your SIM Inventory), or cancel the operation. If you choose to delete the SIM, you permanently remove it from your account—this stops all signaling from the SIM and makes it unusable for any future network access.