Advanced eSIM

The Advanced eSIM is emnify’s product name for the SGP.32 IoT eSIM. It supports the download of multiple eSIM profiles, allowing you to add and manage connectivity providers over the air.

Manage Advanced eSIM

In Connected Devices, find the SGP.32 device you want to manage.

Click anywhere on the device row to open the device details, then select the eSIM tab.

The eSIM tab displays:

• The EID (eUICC Identifier) of the embedded SIM
• The last eUICC poll time, which indicates when the eUICC checked with the emnify eIM for pending operations. By default, the eUICC polls the eIM with every device restart and every 24 hours.
• The last eIM sync timestamp, which indicates the last time the emnify platform synchronized states with the emnify eIM. Between synchronizations, eSIM profile statuses may not be accurate. The eIM synchronization happens every minute.
• A Profiles table listing all installed profiles with their ICCID, provider, profile name, activation status, and whether they are preloaded or set as fallback.
• A Profile operations log showing recent operations, their status, start and completion time, and who initiated the profile management operation. For more details about failed operations, you can also click the operation itself.

Add an eSIM profile

In the Profiles section, click Add profile. A dialog opens where you can configure the new profile.

You need to get the activation code from the connectivity provider whose profile you want to download. You can choose to directly activate the profile (which deactivates the currently active profile) or download the profile without activating it (for example, to later set it as a fallback profile).

Activate a profile

Activating a profile switches the Advanced eSIM to use that profile for connectivity. Only one profile can be active at a time, so the currently active profile is deactivated.

The eSIM Profiles table shows all installed profiles. The currently active profile has an Active badge in the Status column.

Find the profile you want to activate and open its actions menu by clicking the three-dot icon (⋮) in its row. Select Activate profile. An operation is scheduled to activate the specific profile. The next time the eUICC polls the emnify platform, the operation is executed.

You can monitor the operation in the Profile operations log below the table.

Set a fallback profile

Every Advanced eSIM has a fallback applet installed. If you have at least two profiles on the eSIM, you can select one (and only one) inactive profile to be the fallback profile. Once the fallback applet detects that the primary profile can’t connect to an available network, it starts a timer (default 30 minutes) and then switches to the fallback profile.

In Connected Devices, find the SGP.32 device you want to manage. Click anywhere on the device row to open the device details, then select the eSIM tab.

The Profiles table lists all installed profiles. The Fallback column shows which profile, if any, is currently designated as the fallback. In the Profiles table, find the profile you want to set as the fallback and open its actions menu by clicking the three-dot icon (⋮) in its row.

Select Set as fallback profile. This operation is scheduled on the platform and executed as soon as the eUICC polls the emnify eIM. If another profile was previously set as the fallback, that fallback attribute is removed.

Delete a profile

You can delete eSIM profiles from an SGP.32 Advanced eSIM device when they are no longer needed. This removes the profile from the device over the air. In the eSIM tab, the Profiles table lists all installed profiles on the device.

Find the inactive profile you want to delete and open its actions menu by clicking the three-dot icon (⋮) in its row. Select Delete profile. Confirm the deletion when prompted.