Consumer eSIM GlobalActivate your eSIM

QR code

QR code activation is a widely supported method for installing an eSIM on your device. After receiving your QR code from emnify, you can activate the eSIM by scanning it directly through your device settings.

This guide walks you through checking device compatibility, ordering your eSIM profile and completing activation using the QR code.

Step 1: Check device compatibility

1

Confirm with your device manufacturer that your device supports eSIM.

This process is currently only supported on iPad devices, pending additional compatibility validation for other device models.

2

Make sure your device is unlocked. If it’s locked to another carrier, eSIM activation may not work.

Step 2: Order your eSIM profile

You can order eSIM profiles via email.

1

Contact your emnify sales representative with your request.

2

Get access to emnify’s secure transfer folder by contacting your sales representative.

3

Next, emnify generates the eSIM QR codes.

4

You must create a virtual representation of the device associated with the eSIM. For instructions, see Create a device.

5

Finally, the QR codes are shared securely via email or via emnify’s secure share folder.

The emnify Web Shop is currently in development. Once it’s launched, you’ll be able to purchase eSIMs and related services directly online.

Step 3: Activate your eSIM

Scan the QR code with your device’s camera.

iPhone (iOS 13 or later)

1

Open your device, then go to Settings > Cellular > Add Cellular Plan.

2

Scan the QR code.

3

Follow the on-screen instructions to install and activate your eSIM.

Samsung (Android 10 or later)

1

Open your device, then go to Settings > Connections > SIM Manager > Add Mobile Plan.

2

Select Scan QR Code and scan the QR code.

3

Follow the on-screen instructions to install and activate your eSIM.

Step 4: Configure the APN

After activation, the Access Point Name (APN) must be set to em. For configuration instructions by device type, see Configure the APN.

Once the APN is set, the device establishes data connection. You can verify by browsing the internet or streaming videos.