Troubleshooting

If you encounter any issues while setting up SSO, use the following suggestions to help troubleshoot.

Microsoft Entra ID

Are you part of the Microsoft Entra tenant?
Do you see a “User canceled social login” message? Make sure the application registration is set to Multiple Entra ID tenants.

General

Are you part of the emnify enterprise?
Is your user account enabled on emnify?

If everything looks correct and you still have issues, try again using an incognito tab.

You can also contact emnify support.