Deploy the emnify Consumer eSIM Global on Omnissa Workspace ONE UEM

This guide explains how to deploy and activate the emnify Consumer eSIM Global using Omnissa Workspace ONE Unified Endpoint Management (UEM). It includes instructions for checking device compatibility, enrolling Apple devices, ordering eSIM profiles, activating them remotely through Workspace ONE UEM, and configuring the APN settings.

This process is tailored to enterprise environments using Apple devices with Workspace ONE UEM and Apple Business Manager.

Step 1: Check device and OS compatibility

Before proceeding, ensure that your devices meet the minimum system requirements for Workspace ONE UEM:

• Android: Supported on Android 5.0 and later.
  For more information, see Managing Android Applications using Omnissa Workspace ONE UEM.
• iOS: Supported on iOS 11.0 and higher.
  For more information, see Introduction to Managing iOS Devices.
• Browsers: For a list of supported browsers, refer to Working in the UEM Console.

Step 2: Enroll your devices in Workspace ONE UEM

Before activating the eSIM, devices must be enrolled in Workspace ONE UEM. Apple devices should first be registered in Apple Business Manager to use Automated Device Enrollment (ADE).

For devices in Apple Business Manager

For devices not in Apple Business Manager

Install the Workspace ONE Intelligent Hub app from the App Store on each device.

For assistance, contact your designated Omnissa Technical Account Manager.

Step 3: Order eSIM profiles

For your first eSIM profile order, contact your emnify sales representative. emnify activates the ordering of eSIM profiles in the Webshop for you.

Once the eSIM is available in the Webshop, you can use the regular ordering of SIMs.

Step 4: Activate your eSIM via Workspace ONE UEM

Before sending the activation command, make sure:

• Selected devices under the device list are ON, and
• Devices are connected to Wi-Fi or cellular

Activate a single eSIM

1

In Workspace ONE UEM, navigate to Devices List View.

2

Select a device and open More actions > Refresh eSIM.

3

In the prompt, enter the emnify SM-DP+ URL in eSIM URL:
https://rsp-3128.idemia.io

4

Click Send to issue the refresh command and activate the eSIM remotely.

Activate multiple eSIMs in bulk

1
<dict>
2
    <key>RequestType</key>
3
    <string>RefreshCellularPlans</string>
4
    <key>eSIMServerURL</key>
5
    <string>https://rsp-3128.idemia.io</string>
6
</dict>

Most devices complete activation within 2-3 minutes of issuing the refresh command, assuming network connectivity is stable.

• Devices must remain powered on and connected to a network.
• You don’t need to take any action on the device.

Step 5: Configure the APN on the device

After activation, the Access Point Name (APN) must be set to em. You can configure the APN:

• Manually on the device, or
• Remotely via Workspace ONE UEM

Remote APN configuration

For individual devices:

• Administrators can create and assign a Device Profile with the necessary APN setting.
• You can tailor this profile to specific device requirements and push it directly to the targeted device.

For multiple devices:

• Use Smart Groups to assign the APN profile at scale.
• All devices within that group receive the settings automatically.
• This approach ensures consistency and efficiency in large-scale deployments.