Reset or change your password

Reset or change your password

You can reset your emnify Portal password if you’ve forgotten it, or change it from User Settings if you know your current password.

This guide is for users who log in to the Portal with an email address and password.

Reset a forgotten password

To reset your password, request a reset link from the login page. You don’t need to log in again afterward.

1

Go to the emnify Portal login page and enter your email address.

2

Click Reset password.

3

On the Forgot password page, check that the email address is the one you registered with, then click Send me a reset link. The Check your email account page confirms that emnify sent the instructions.

Check your spam folder if you don’t receive the email after a few minutes.

4

Open the email from emnify and click Set new password. The link expires in 3 hours.

5

Enter your new password in Password and Confirm password, then click Set as new password.

6

Click Proceed to portal. The Portal opens and you’re logged in.

If the link has expired, request a new one by repeating these steps.

Change your password

If you know your current password, change it in User Settings.

2

Open User Settings. You can also click the avatar with your initials in the top-level navigation.

3

In the Authorization section, click Change password.

4

Enter your password in Current password. Enter your new password in New password and Confirm new password.

5

Click Change password.

Change your password with the API

To change the password of the authenticated user with the API, see Change password.