Invoices and payments

emnify connectivity is billed monthly and postpaid. You receive one invoice per calendar month of service, issued at the start of the following month, and you can review your charges in the emnify Portal at any time.

This section covers how your charges are calculated, invoices, payments, overdue invoices, and credit notes. For a breakdown of the charges on your own account, see Billing.

Billing cycle

  • The billing cycle is monthly, and the service is postpaid.
  • Each invoice covers one calendar month of service.
  • Invoices for the previous month are issued within the first few working days of the following month.
  • Monthly fees are billed per billing month and aren’t prorated.

Invoicing currencies

emnify invoices in EUR and USD. Customers in Brazil are invoiced in Brazilian real (BRL).

Changing your invoicing currency requires a contract modification. Contact your Customer Success Manager (CSM) or Account Executive to start that change.

Where to find billing information in the emnify Portal

What you’re looking forWhere to find it
Payment method, VAT rate, currency, and monthly cost detailBilling in your Workspace settings
Billing history for the last 3 months, 12 months, or all timeBilling in your Workspace settings
Invoice email address and tax IDOrganization data in your Workspace settings
Your data plan, package, and contract termsSubscription in your Workspace settings
Usage that explains a chargeReports, in particular Monthly invoiced SIMs and Usage history

Who to contact for billing questions

Billing questions are handled by three different emnify teams. Contacting the right one gets you an answer faster.

TopicContact
How an invoice is calculated, unexpected charges, activation fees, and other contract or data plan termsYour CSM or Account Executive
Invoicing currency changes and changes to the legal entity being billedYour CSM or Account Manager
Partial payments, payment plans, changes to payment terms, and pausing collections during a disputeYour Account Manager, before the invoice due date
Missing invoices and credit notes, account statements, and payments that aren’t showingfinance@emnify.com
Taxes, VAT IDs, and withholding tax certificatesfinance@emnify.com
Available payment method options and reactivation after a suspensionfinance@emnify.com
Legal name and billing address changesfinance@emnify.com
SIM orders that haven’t been deliveredemnify Support

A CSM is assigned to your organization if its actual or committed monthly recurring revenue is €5,000 or more. For details, see Customer success managers.

Invoice status and partial payments

The invoice status in the emnify Portal isn’t always current, and it doesn’t reflect partial payments:

  • An invoice you’ve already paid can still appear as open.
  • If you’ve paid part of an invoice, the balance shown in the emnify Portal doesn’t account for that payment.

Treat the open invoice list in the emnify Portal as an overview, not as a definitive statement of your account. For an up-to-date account statement, contact finance@emnify.com.