Overdue invoices and suspension
An unpaid invoice can lead to payment reminders, a late payment fee, and eventually a suspension of your emnify services. The exact terms come from your agreement with emnify.
Invoice due dates
The due date appears on the invoice itself, and your payment terms are set in your Order Form.
Late payment
Late payment can result in:
- Payment reminders
- A late payment fee added to your next invoice
- Restriction or suspension of your services
These consequences follow Clauses 6.3, 6.4, and 8.1.1 of the emnify Terms of Sale.
Late payment fees
The late payment fee is 5% of the invoice amount, with a minimum of 50 in your invoicing currency (for example, 50 EUR or 50 USD), unless your contract specifies otherwise. emnify charges this fee under Clause 6.3 of the emnify Terms of Sale when an invoice isn’t paid by its due date.
For further questions about a late payment fee, contact Finance at finance@emnify.com.
Under Clause 2.3 of the emnify Terms of Sale, your Order Form takes precedence over the Terms. Individually negotiated payment terms come from your Order Form.
Reminders for invoices you’ve already paid
Payments and reminders can cross in transit. If you’ve already paid, disregard the reminder.
If the payment still isn’t reflected after a few business days, contact finance@emnify.com with your payment confirmation.
Service suspension
emnify can suspend services for overdue invoices in accordance with your agreement.
Charges during a suspension
Clause 8.2 of the emnify Terms of Sale provides that:
The Customer remains obliged to pay fixed and any usage-based charges, in particular monthly fees, minimum fees, etc. during any Service Suspension for causes attributable to the Customer.
A Service Suspension resulting from non-payment is attributable to the customer, so the applicable charges remain payable under this provision.
In addition, monthly fees are billed per billing month and aren’t prorated. A Service Suspension during a billing month therefore doesn’t affect the monthly fees due for that billing month.
Reactivate suspended services
Inform Finance that the payment has been made and provide the payment confirmation, and Finance reactivates your services.
Two conditions apply:
- All outstanding invoices must be paid before access is reactivated.
- Reactivation is processed during business hours in the CET time zone (Berlin).
Collections during a dispute
To ask whether collection activities can be paused while a dispute is investigated, contact your Account Manager.
For how to raise the dispute itself, see Credit notes and invoice disputes.