Credit notes and invoice disputes
If a charge on your invoice looks wrong, raise it with Finance in writing. emnify issues any resulting correction as a credit note.
Dispute an invoice
Send an email to finance@emnify.com with a full overview of what you believe is incorrect and why, so that Finance can investigate.
Under Clause 6.7 of the emnify Terms of Sale, objections must be:
- Raised in good faith
- Made in writing and substantiated
- Submitted within 30 calendar days of receiving the invoice
You can withhold payment only for the disputed portion of the invoice.
If your question is why usage is higher than expected, rather than whether the invoice is correct, start with Reports. Usage history and Usage per device often explain a spike without a dispute.
To ask whether collection activities can be paused while a dispute is investigated, contact your Account Manager. See Collections during a dispute.
Credit notes
emnify generates credit notes with the billing cycle, once a month, at the beginning of the following month.
Credit notes in the emnify Portal
Standalone credit notes aren’t shown in the emnify Portal.
Contact finance@emnify.com for the document.
Offset a credit note against future invoices
Contact finance@emnify.com to have a credit note offset against future invoices, so that Finance can set up the offset in the emnify accounting system.