Payments
emnify accepts several payment methods, and how quickly a payment appears depends on which one you use.
Accepted payment methods
emnify accepts:
- Credit card
- SEPA direct debit
- Bank transfer
- PayPal
SIM orders can only be paid with these methods. emnify doesn’t accept payment providers outside this list, such as Wise or Venmo. For the order flow, see Order and auto-register SIMs.
Change your payment method
To update the card or payment details already on your account, use the emnify Portal. For the steps, see Update your company details.
To switch to a different type of payment method, contact Finance at finance@emnify.com to discuss the options available on your contract.
Find the emnify bank details
The bank details appear on your invoice and in the billing section of the emnify Portal.
Make a payment
Reference the invoice number and the amount of the invoice you’re paying, so that emnify can match your payment to it correctly.
When payments are reflected
Payments that don’t appear
Send your payment confirmation and the transaction reference to finance@emnify.com, so that Finance can locate and allocate the payment.
Partial payments aren’t reflected in the emnify Portal.
If you’ve paid part of an invoice, the balance shown in the emnify Portal is inaccurate.
Contact finance@emnify.com for an up-to-date account statement.
Payment terms and payment plans
Contact your Account Manager before the invoice due date to discuss:
- Paying only part of an outstanding balance
- Setting up a payment plan
- Extending or changing your payment terms
Your payment terms are set in your Order Form. Under Clause 2.3 of the emnify Terms of Sale, the Order Form takes precedence over the Terms, so individually negotiated payment terms come from your Order Form.