Invoices

Your emnify invoices are available in the emnify Portal, and the invoice email address on your account receives a copy of each one.

Billing cycle and invoice period

The billing cycle is monthly and the service is postpaid. emnify issues invoices for the previous month within the first few working days of the following month, and each invoice covers one calendar month of service.

If your invoice hasn’t arrived by then, check the invoice email address on your account under Organization data, then contact finance@emnify.com.

Download an invoice

Go to Workspace settings, select Billing, then use the Billing history section to choose a period.

Invoices that aren’t in the emnify Portal

emnify issues some invoices directly from its ERP system, such as certain manually processed orders, and those aren’t reflected in the emnify Portal. Contact finance@emnify.com for a copy of a missing invoice.

Charges on your invoice

How charges are calculated explains each charge on your invoice: which SIMs are billable, how the SIM hosting and data plan fees work, and how excess data and SMS are rated.

The Billing page breaks your own monthly cost down by item, and the Reports section shows the usage behind those charges. For questions specific to your account, contact your CSM.

SIM activation fees

Activation fees depend on your contract and data plan. Check your contract, or ask your CSM or Account Executive.

Invoicing currencies

emnify invoices in EUR and USD, and customers in Brazil are invoiced in Brazilian real (BRL).

Changing your invoicing currency requires a contract modification. Contact your CSM or Account Executive, who takes it from there.

Invoice recipients

A PDF invoice goes to the invoice email address on your account. Maintain that address, and any additional recipients, in the emnify Portal under Organization data in the Invoice contact section.

Finance and emnify Support can also update these details for you.

Taxes on your invoice

Contact finance@emnify.com to:

• Add or correct your VAT ID
• Ask about the tax treatment on your invoice
• Request a withholding tax certificate

Change your billing details

Company legal name

Inform Finance and attach the certificate of name change. Finance updates the records so that future invoices show the new legal name.

You can also update your company name yourself in the emnify Portal. For the steps, see Update your company details.

Billing address

Contact finance@emnify.com as soon as possible after your address changes, so that it’s reflected correctly on your invoices.

Legal entity being billed

Changing the legal entity that emnify bills depends on your contract and might require a contract amendment. Contact your Account Manager.

Consolidated invoices

emnify invoices each account separately and can’t combine multiple accounts onto one invoice.